Symptom
- The Agent Desktop does not display all contacts associated with an incoming phone number.
- Only 10 contacts are shown in the Search Result List, although the phone number is linked to more (e.g., 37 contacts).
- No visible pagination or "Show more" button is provided to access additional results.
Read more...
Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
Agent Desktop, Contact Search, CTI integration, Incoming Call, Limited Results, Infinite Scrolling, Search Result List, SAP Service Cloud V2, Multiple Contacts, UI Performance, No Pagination, Auto Load More, Phone Number Match, Contact List Limitation , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview