SAP Knowledge Base Article - Preview

3705760 - Search result list in Agent Desktop displays limited contacts associated with incoming phone number

Symptom

  • The Agent Desktop does not display all contacts associated with an incoming phone number.
  • Only 10 contacts are shown in the Search Result List, although the phone number is linked to more (e.g., 37 contacts).
  • No visible pagination or "Show more" button is provided to access additional results.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Keywords

Agent Desktop, Contact Search, CTI integration, Incoming Call, Limited Results, Infinite Scrolling, Search Result List, SAP Service Cloud V2, Multiple Contacts, UI Performance, No Pagination, Auto Load More, Phone Number Match, Contact List Limitation , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem

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