3705768 - In-Person Interactions for Accounts Not Displayed in Account Timeline When Created via Agent Desktop

• In-person interactions created via the In-Person Interaction in the Agent Desktop are not displayed in the Agent Desktop or Account timeline after saving.
• A success message is shown after saving the interaction, but the event does not appear in the timeline.
• This issue only affects Business Partners with Account type.
• The timeline for Individual Customers works correctly and displays in-person interactions as expected.
• Administrators are not able to configure or override this behavior in the system.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

In-Person Interaction, Agent Desktop, Account Timeline, Interaction Protocol, Timeline Events, Business Partner, Individual Customer, Manual Mode, In-Person Interaction Missing, Timeline Issue, SAP Service Cloud V2, SAP Sales Cloud V2, Customer Hub, Business Partner Interaction, Account Type Limitation, Feature Limitation, Customer Interaction, Interaction Logging , KBA , CEC-CRM-PER , Person Interaction for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem