Symptom
To DRTM Master Data purge a candidate, it must have the value "d", within Data Inspector - Table_USERS_SYSINFO table's "valid" column. Following the below KBA to change the value to "d", even though the job runs successfully, the value won't change.
3141240 - How to change the status of the user from active external suite (e) to Inactive external suite (d) - Onboarding User Purge - SAP for Me
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Following steps in KBA 3141240
- The job successfully runs
- The value doesn't change to "d"
Cause
One of the reasons this could be, is the fact the candidate is a Legal Entity Transfer For New Employment. For such users the job won't take affect.
Resolution
Need to run a script to change the value manually, please reach out to Product Support.
See Also
Keywords
script, RITM, purge, valid, value, "e", "d" , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , How To
SAP Knowledge Base Article - Public