SAP Knowledge Base Article - Public

3706117 - Unable to add Bill-To, Ship-To, Mail-To in the Account Creation Screen

Symptom

It is not possible to add Bill-To, Ship-To, Mail-To in the Account Creation Screen

Environment

SAP Sales and Service Cloud Version 2

Reproducing the Issue

  1. Go to Accounts
  2. Click the + button
  3. It is not possible to add Bill-To, Ship-To or Mail-To fields

Cause

In the Account quick create, you can only add fields from the root (Account) entity and as billToAddressRelevance and deliveryAddressRelevance don't exist in the root they cannot be added. 

Resolution

This is the expected behaviour of the system.

Keywords

account, account address, bill to, ship to, mail to , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0