3706283 - It is not possible to configure exact sending time for Reminder Emails - Onboarding

System sends Onboarding Reminder Emails based on a fixed schedule, without allowing users to configure the exact sending time, which may result in emails being sent outside working hours or misaligned with specific Onboarding/Offboarding timelines.

SAP Successfactors Onboarding

Onboarding reminder emails are triggered based solely on activity due dates and the configured reminder frequency (for example, "every 3 days before the due date").

Currently, there are no options to configure:

• An exact time of day (for example, 10:00 AM).
• Alignment with local business hours.
• Custom timing based on specific onboarding journey stages.

Therefore, it is not currently possible to configure the exact sending time for SAP SuccessFactors Onboarding reminder emails within the system's existing functionality.

Frequently Asked Questions

• Q: How is the reminder email sending time is determined by the system?
• A: The reminder email sending time is determined based on the data center's time zone.

If you believe this feature/ability can improve the system, we always suggest our customers to refer the scenario and business case in the Influence Portal, where our Product Management team will be analyzing the requests. If it is successfully voted on and approved, it can be implemented in future product releases. Please refer to the following article for additional information  2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me & SAP SuccessFactors Onboarding - All Requests

• 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me
• SAP SuccessFactors Onboarding - All Requests

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