3706324 - Mandatory Property Rules Unenforced in Table Views due to Dynamic Property Scope Restrictions

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• Fields such as Service and Support Team, marked as mandatory via Dynamic Property Rules, do not trigger a validation error when cleared using the Inline Edit (pencil icon) in the Cases OWL (Object Work List).
• The system allows the user to save the Case with an empty Service Team field, which results in the ticket becoming invisible to standard users because the Access Control anchor is lost.
• The mandatory constraint is ignored specifically within the table/list view, while functioning correctly in the Detail view.

• SAP Service Cloud Version 2
• SAP Sales Cloud Version 2

1. Navigate to Cases → Cases OWL.
2. Open a case with a valid Service Team assigned.
3. Edit the case directly from the OWL.
4. Clear the "Service Team" field.
5. Save the change.
6. Refresh the OWL or search for the case.

This behavior is by design and follows the documented execution scope for Dynamic Properties:

• Single-Instance Restriction: Dynamic property rules apply exclusively to screens and controls designed for a single type and instance of an entity, such as the Case Detail view.
• Table/Multi-Instance Limitation: These rules cannot be applied to screens or controls that display tables of entities, such as the Cases OWL.

To ensure data integrity and prevent critical fields from being cleared in the list view, the field must be restricted via UI Adaptation:

1. Navigate to the Cases OWL.
2. Invoke Adaptation Mode.
3. Select the Service and Support Team column.
4. In the field properties sidebar, select Mark as Read Only.
   
5. Apply the changes and End Adaptation.
6. Restart the UI (refresh the browser) to confirm the change.

[!TIP] Marking the field as Read Only in the OWL prevents inline modification. This forces users to open the Detailed View to make changes, where the Dynamic Property Rules are correctly triggered and the mandatory requirement is strictly enforced.

Refer to: SAP Help Portal - Dynamic Property Rules Restriction

V2; Service Cloud; Sales Cloud; Case; Service Team; Mandatory; OWL; Inline Edit; Dynamic Properties; Read Only; Design; Restriction; Scope; CEC-CRM-CAS; LOD-CRM-SRP; Access Control; Data Segregation; Visibility; Validation; Required Field; Property Rule; List View; Table Control; Entity Table; Field Attributes; Bypass; Extensibility; Adaptation Mode; Pencil Icon; Clear Field; Invisible Ticket; Missing Data; System Behavior. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem