3706324 - Mandatory Property Rules Unenforced in Table Views due to Dynamic Property Scope Restrictions

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• Fields such as Service and Support Team, marked as mandatory via Dynamic Property Rules, do not trigger a validation error when cleared using the Inline Edit (pencil icon) in the Cases OWL (Object Work List).
• The system allows the user to save the Case with an empty Service Team field, which results in the ticket becoming invisible to standard users because the Access Control anchor is lost.
• The mandatory constraint is ignored specifically within the table/list view, while functioning correctly in the Detail view.

• SAP Service Cloud Version 2
• SAP Sales Cloud Version 2

V2; Service Cloud; Sales Cloud; Case; Service Team; Mandatory; OWL; Inline Edit; Dynamic Properties; Read Only; Design; Restriction; Scope; CEC-CRM-CAS; LOD-CRM-SRP; Access Control; Data Segregation; Visibility; Validation; Required Field; Property Rule; List View; Table Control; Entity Table; Field Attributes; Bypass; Extensibility; Adaptation Mode; Pencil Icon; Clear Field; Invisible Ticket; Missing Data; System Behavior. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem