3706381 - Reset Password Page Displays in Incorrect Language - Onboarding 2.0

• The reset password page displays in Chinese instead of English, despite the user's locale being set to English.
• The issue occurs after clicking the reset password link in the welcome email.
• The welcome email is sent with the locale set to Chinese, and the reset password page reflects this locale.

SAP SuccessFactors Onboarding

1. Use ATS to create a new hire and input default locale value as "zh_CN".
2. Complete the New Hire Data Review process.
3. Send the welcome email to the new hire.
4. Update the user's locale to "en_US" using an API call after completing the New Hire Data Review.
5. Click the reset password link in the welcome email.
6. Observe that the reset password page is displayed in Chinese instead of English.

Improper user handling resulted in the locale being updated after the completion of the New Hire Data Review, causing the reset password page to display in the locale that was active when the welcome email was issued.

1. Update the user's locale to the desired language (e.g., "en_US") prior to completing the New Hire Data Review process.
2. Ensure that the parameter "userLocale" exists in the ATS code and is set to the correct value during the creation of new hires.

Refer to: Onboarding External User First Access Language - Onboarding

reset password page, incorrect language, onboarding process, locale update, welcome email, ATS integration, SAP SuccessFactors Onboarding, userLocale, New Hire Data Review, language settings, API call, en_US, zh_CN , KBA , LOD-SF-OBX-ATS , ATS Integration , Problem