SAP Knowledge Base Article - Public

3706391 - Creating a connection between Sales and Service Cloud V2 & Enterprise SAC

Symptom

You are trying to create a connection between Sales and Service Cloud V2 & Enterprise SAC

Environment

  • Sales and Service Cloud Version 2
  • Enterprise SAC 

Reproducing the Issue

  1. Attempt to create a live connection between Sales and Service Cloud V2 and Enterprise SAC.
  2. Observe that the process fails and displays a 401 Unauthorized error. 

Cause

This is expected behavior, as Sales and Service Cloud does not permit access from a third-party system unless proper authentication and authorization are established

Resolution

  1. Login via SSO in Sales and Service Cloud System.
  2. Login to Enterprise SAC using the same SSO as used above.
  3. Now try to create the connection and it should be successful.

Note : Login to both system should be in same browser but in different tabs.

Keywords

connection error, 401 Unauthorized, Sales Cloud V2, Service Cloud V2, Enterprise SAC, authentication issue, authorization issue, SSO login, browser tabs, live connection, troubleshooting, cloud integration, analytics connection, error resolution , KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions