3706412 - Inbound Emails Do Not Appear in Email Monitor After Configuring Email Forwarding

• No inbound emails to Service Cloud V2 arrive in the Email Monitor.
• You are using Microsoft Outlook365 as your email provider, but similar issues can also happen with other providers.
• You have set up a new Email Channel. 
• Forwarding from the Email Server to the tenant technical email address has been done, but no email arrives in Service Cloud V2.
• Looking at the rejected Post Master email, you can see the following messages: 
  • "Your email couldn't be forwarded from xxxxxxx@xxxxxx.com to another email address."
  • "Your message wasn't delivered because the recipient's email provider rejected it."
  • "Remote server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'".

Timeline for SAP Sales/Service Cloud

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