SAP Knowledge Base Article - Public

3706550 - Where do I find Onprem extractor logs?

Symptom

Onprem extractor logs are needed for the Customer Support Analyis, but cannot be found in Process Intelligence. 

Environment

Windows Drive

Reproducing the Issue

Search for Onprem extractor logs. 

Cause

Failed Data Load. 

Resolution

Here is aquick guide on how to find the Onprem log folders on your device:

How to find them:
1. Open Folders icon and enter windows drive
2. Enter Folder "Users" and pick your user
3. Enter Folder "etltmp" and look for the mentioned folders:
"logs" "pi-etl-adapter.log"
and
"extractor.log"
and
"error_dumps"
4. Copy the insights and attach them to the ticket.  

Keywords

ETL, extraction, onprem extractor, Process intelligence , KBA , BPI-SIG-PI-DS , Data Source (CSV, Connector) , Problem

Product

SAP Signavio Process Manager 3.0