Symptom
Onprem extractor logs are needed for the Customer Support Analyis, but cannot be found in Process Intelligence.
Environment
Windows Drive
Reproducing the Issue
Search for Onprem extractor logs.
Cause
Failed Data Load.
Resolution
Here is aquick guide on how to find the Onprem log folders on your device:
How to find them:
1. Open Folders icon and enter windows drive
2. Enter Folder "Users" and pick your user
3. Enter Folder "etltmp" and look for the mentioned folders:
"logs" "pi-etl-adapter.log"
and
"extractor.log"
and
"error_dumps"
4. Copy the insights and attach them to the ticket.
Keywords
ETL, extraction, onprem extractor, Process intelligence , KBA , BPI-SIG-PI-DS , Data Source (CSV, Connector) , Problem
SAP Knowledge Base Article - Public