3706554 - User Synchronization from BizX to SAP Jam When Email Address is Empty

When syncing user data from SuccessFactors (BizX) to SAP Jam/Work Zone, what happens if a user’s email address is empty?

• SAP SuccessFactors Work Zone
• SAP Jam Collaboration

SAP Jam always requires an Identity Provider (IdP), such as SuccessFactors or IAS, to manage user identities.

• When SuccessFactors is directly integrated with SAP Jam without IAS: If a user’s email address is empty, the synchronization will still proceed successfully. Jam will automatically generate a dummy email address for that user, and all other user attributes will be updated normally.
• When you use IAS to manage users, user provisioning is handled via IPS. Email is a required attribute for the users to be created in IAS.

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KBA , LOD-SF-JAM-SNC , User Sync Issues , Problem