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3706620 - User-specific Lumira dashboard error: 'Cannot load query / No service implementation available' (DS_1) — all other users unaffected.

Symptom

  • Only one user encounters the error "Cannot load query / data provider 'DS_1': No service implementation available" when accessing the Lumira dashboard, while others with identical authorizations experience no issues.
  • Deleting and recreating the problematic user account did not resolve the error, indicating the problem may not be tied to the user profile itself.
  • The error is consistently triggered by the "DS_1" data provider, suggesting a localized configuration or access issue for this specific user.
  • Lumira APS logs reflect below:

        2026 01 13 16:00:04.210|ERROR [e1316893-2af2-433b-8c89-c041296a61a7]: Name or password is incorrect (repeat logon)
        com.sap.conn.rfc.exceptions.RfcGetException: Name or password is incorrect (repeat logon)
        at com.sap.conn.rfc.engine.RfcImp.ab_rfcerror(RfcImp.java:931)
        at com.sap.conn.rfc.engine.RfcGet.ab_rfcget(RfcGet.java:194)
        at com.sap.conn.rfc.engine.RfcRcv.ab_rfcreceive(RfcRcv.java:41


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Environment

  • SAP BusinessObjects Business Intelligence platform (BI) 4.3 / BI 2025
  • Windows/Linux

Keywords

BI, 4.3, BI2025, Lumira Dashboard, Lumira, Server, User, GUI , KBA , BI-LUM-SRV-ADM , Lumira Server BI Platform Admin, Auth, Security , Problem

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