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SAP Knowledge Base Article - PreviewSymptom
Recipients submitting spam complaints were not suppressed immediately, allowing multiple complaints from the same individual for different email campaigns.
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Environment
- SAP Engagement Cloud, Emarsys Edition
- SAP Engagement Cloud, Enterprise Edition
Product
SAP Emarsys 1.0 ; SAP Engagement Cloud all versions
Keywords
spam complaints, email campaigns, suppression delay, feedback loop events, mailbox provider delay, sender reputation, suppression logic, proactive measures, engagement-based suppression, opt-in sources, batch complaint notifications, complaint rate, email deliverability , KBA , CEC-EMA-DEL-SPM , Spam Folder Delivery , CEC-ENG-DEL , Deliverability , Problem
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