Symptom
- Unable to submit Schedule Onboarding Meeting Task for any candidates despite all permissions being granted for responsible user.
- No Meeting/Meetings visible in the Schedule Meetings task interface.
- Unable to select "Submit " within Manage Onboarding Program.
Environment
SAP Successfactors Onboarding
Reproducing the Issue
- When going to Onboarding Dashboard and searching for affected candidate, then going to Schedule Onboarding Meeting, it shows no meetings maintained.
- You can not click submit button for the affected candidate to submit meeting.
Cause
- For Pre-configured meetings should appear automatically and be populated in the Schedule Meetings task. The interfaceMeeting templates should be configured by subject, agenda, and location.
- Within Manage Onboarding Program - when clicking on Schedule Onboarding Meeting, clicking on the pencil icon, it is empty, no meetings maintained.
Resolution
- Go to onboarding dashboard
- Select affected candidate
- Search for Schedule Onboarding Meetings task
- Click start/edit
- The Schedule Onboarding Meetings task opens
- Here, click on "add meeting"
- Configure meeting as you wish
- Click Submit
- Meeting successfully submitted
Keywords
schedule, onboarding, meeting, task, permission, permissions, submit, button, manage, program, template, configuration , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public