SAP Knowledge Base Article - Public

3706770 - Data Point Comments disappear after refreshing master data in the model in SAP Analytics Cloud (SAC)

Symptom

Data Point Comments disappear after refreshing master data in the model in SAC.

Environment

SAP Analytics Cloud 2025.21.11

Reproducing the Issue

    1. Login to SAC.
    2. Open the story.
    3. Add Data Point comments.
    4. Now go to the source model.
    5. Update the data source: Data Management - Import Data From - File - Finish Mapping,
    6. Re-open the story/refresh the page.
    7. Notice, that after the data source refresh Data Point Comments disappeared.

    Cause

    This issue is currently under investigation by development.

    Resolution

    This issue is currently under investigation by development.

    See Also

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    Keywords

    SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software epm, business intelligence, sap analyst cloud,sac hot news sac kba , KBA , LOD-ANA-CMT , SAC collaboration, commenting , Problem

    Product

    SAP Analytics Cloud 1.0