Symptom
Data Point Comments disappear after refreshing master data in the model in SAC.
Environment
SAP Analytics Cloud 2025.21.11
Reproducing the Issue
- Login to SAC.
- Open the story.
- Add Data Point comments.
- Now go to the source model.
- Update the data source: Data Management - Import Data From - File - Finish Mapping,
- Re-open the story/refresh the page.
- Notice, that after the data source refresh Data Point Comments disappeared.
Cause
This issue is currently under investigation by development.
Resolution
This issue is currently under investigation by development.
See Also
- KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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Keywords
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SAP Knowledge Base Article - Public