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3706923 - Service and Asset Manager : "service is required for application" error is seen after implementing SAP Note 3604605

Symptom

  • Error message: "service is required for application SAP_SERVICE_ASSET_MANAGER_2410" displayed when mobile users attempt to access the application in the pre-production environment.
  • Scheduling the program /MFND/CORE_CLOUD_METRICS_PROG fails with the error: "/MFND/CORE_CLOUD_METRICS_EXE=>SEND_PAYLOAD had an unexpected return result: Meter Flag Deactivated in Table /SMFND/D_SAPPROD for App: SAP_SERVICE_ASSET_MANAGER_2410. Measure Counts Not Reported."


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Environment

SAP Service and Asset Manager 2410

Product

SAP Service and Asset Manager all versions

Keywords

SAP_SERVICE_ASSET_MANAGER_2410, service required error, pre-production environment, SAP Note 3604605, RFC with Proxy, /MFND/CORE_CLOUD_METRICS_PROG, /SMFND/D_SAPPROD, metrics job failure , KBA , MOB-APP-SAM , SAP Service and Asset Manager , Problem

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