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3707151 - Identity Authentication - IDS_EXCEPTION error during activation of real-time provisioning in Identity Authentication Service

Symptom

  • After configuration of real-time provisioning in IAS, when clicking on 'provision' button error message "IDS_EXCEPTION" appears.
  • Troubleshooting logs:

    2026-01-21T17.26.23.023Z timestamp=2026-01-21T17.26.23.023Z, ipAddress=xxxx, severity=WARN, location=com.sap.security.iag.idstore.service.provisioning.ProvisioningService, crtAccount=<ias>, authenticatedSubject="<user>", correlationId=7430C7BF-BD21-422E-9567-6BEDD183A6F9, message=Failed to provision user with id <user-id> to provisioning system '<system_name>'. Reason: Failed to provision user <user-id> to provisioning configuration '<system_name>'. Response code from provisioning system: 404. 


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Environment

  • Identity Authentication Service (IAS)
  • Identity Provisioning Service (IPS)

Product

SAP Cloud Identity Services all versions

Keywords

ids_exception, real-time provisioning, SCIM URL, IAS, provisioning error, identity authentication, source system ID, IPS, configuration error, error message , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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