SAP Knowledge Base Article - Preview

3707163 - Unable to fetch current sender email address from incoming email to ticket

Symptom

  • Unable to fetch the current sender email address from the incoming email to the ticket during the "Before Save" event.
  • Attempts to retrieve sender information using nodes such as ServiceRequestInteraction, Email Activity, and other references return previously saved email data from the database instead of the current email data being processed.


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Environment

  • SAP Cloud for Customer core applications
  • SAP Cloud Applications Studio 
  • SAP Business ByDesign

Product

SAP Business ByDesign all versions ; SAP Cloud Applications Studio all versions ; SAP Cloud for Customer core applications all versions

Keywords

Sender email, Incoming email, Beforesave event, Runtime email data, ServiceRequestInteraction node, ByDesign Studio, ABSL, Email processing, Ticket interaction, Database email data, Real-time email , KBA , AP-RC-BDS-SCR , ByDesign Studio Scripting (ABSL) , Problem

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