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SAP Knowledge Base Article - PreviewSymptom
When accessing the People Profile tab in an ESM case, you notice the SAP SuccessFactors profile displayed belongs to the Agent instead of the Requester of the case.
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Environment
SAP Enterprise Service Management
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
SF, SuccessFactors, Employee Portal, People Profile, Profile, People, ESM, Enterprise Service Management, V2, Version 2, Case, Tab, Mashup, Mashup Parameter, Parameter, Map, Mapping, Mapped, SAP Service Cloud Version 2, Cases, , KBA , CEC-CRM-SELF , ESM support for Self-Service module , CEC-CRM-MAS , Mashups for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , Known Error
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