Symptom
- When a new contact is created for an account, the payload from BusinessPartnerERPReplicationOut contains the new contact but does not include phone number or email, as these are part of the BusinessPartnerERPContactAddressReplicationOut payload.
- The contact's information does not replicate over BusinessPartnerERPContactAddressReplicationOut until the contact is edited at least once.
- After editing the contact, the payload correctly includes phone number, email, and other data.
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Environment
- Integration of C4C with ERP
Product
SAP Cloud for Customer core applications all versions
Keywords
c4c integration, erp contact replication, contact payload missing, phone number missing, email missing, contact creation issue, web service monitoring, BusinessPartnerERPContactAddressReplicationOut, BusinessPartnerERPReplicationOut, contact replication issue, payload issue, master data replication , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem
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