SAP Knowledge Base Article - Preview

3707236 - Contact data missing in payload for newly created contacts in C4C integration with erp

Symptom

  • When a new contact is created for an account, the payload from BusinessPartnerERPReplicationOut contains the new contact but does not include phone number or email, as these are part of the BusinessPartnerERPContactAddressReplicationOut payload.
  • The contact's information does not replicate over BusinessPartnerERPContactAddressReplicationOut until the contact is edited at least once.
  • After editing the contact, the payload correctly includes phone number, email, and other data.


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Environment

  • Integration of C4C with ERP

Product

SAP Cloud for Customer core applications all versions

Keywords

c4c integration, erp contact replication, contact payload missing, phone number missing, email missing, contact creation issue, web service monitoring, BusinessPartnerERPContactAddressReplicationOut, BusinessPartnerERPReplicationOut, contact replication issue, payload issue, master data replication , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

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