3707389 - Enhanced People Search - Employee details not displaying in enhanced directory search in SAP SuccessFactors

• After enabling the "Enhanced People Search" in Company System & Logo Settings and completing the company onboarding process, the enhanced directory search does not display all employee details such as Title, Location, Group, and Business Unit. Only the employee name is visible.
• The issue occurs when proxying as certain users and performing an advanced search in the directory tab. Only the employee name is visible.
• All prerequisites and permissions were verified and configured correctly as per SAP Help Documentation.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite

sap successfactors, enhanced directory search, employee details not displaying, 2H25 release error, title not visible, location not visible, group not visible, business unit not visible, role-based permissions, rbp troubleshooting, enable enhanced people search, directory search, advanced search fields, caching time, permission configuration, INC16619826,CS20250011020099. , KBA , LOD-SF-PLT-SRH , Search , Problem