3707738 - User prompts result in unexpected output and language inconsistency in Joule Document Grounding

When using Joule with the Document Grounding feature enabled, users encounter the following responses:

• Responses do not appear in the expected language specified in the prompt (for example, the user enters prompts in Language A but receives responses partially or fully in Language B).
• Responses do not reflect the expected grounded content or intent from the referenced documents (for example, they may be missing, incomplete, or contain irrelevant details compared to the source documents).

• SAP BTP, Cloud Foundry runtime and environment
• Joule
• Retrieval Augmented Generation for Enterprise (Document Grounding)

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