Symptom
After copying an Opportunity, the Notes from the source Opportunity are not carried over to the copied Opportunity
Environment
SAP Sales Cloud Version 2
Reproducing the Issue
- Open any Opportunity
- Under Latest Notes, add a Note
- Click Copy and open the new Opportunity
Result: The new Opportunity has no Notes maintained
Cause
Notes are not carried over when copying Opportunities.
Resolution
This is the expected behaviour of the system.
Keywords
copy opportunity, opportunity notes, copy notes , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
SAP Knowledge Base Article - Public