SAP Knowledge Base Article - Public

3707819 - Notes Are Deleted When Copying Opportunity

Symptom

After copying an Opportunity, the Notes from the source Opportunity are not carried over to the copied Opportunity

Environment

SAP Sales Cloud Version 2

Reproducing the Issue

  1. Open any Opportunity
  2. Under Latest Notes, add a Note
  3. Click Copy and open the new Opportunity

Result: The new Opportunity has no Notes maintained

Cause

Notes are not carried over when copying Opportunities.

Resolution

This is the expected behaviour of the system.

Keywords

copy opportunity, opportunity notes, copy notes , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0