SAP Knowledge Base Article - Preview

3707847 - A unique user, or a few users, are not able to access Incentive Management when using SSO.

Symptom

  • There is a unique user, or a few users, who are being redirected to a login page after attempting to access Incentive Management through their SSO.
  • This issue may have started suddenly or may have never worked properly.
  • Changing the network or not using a VPN might resolve the issue.


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Environment

  • SAP SuccessFactors Incentive Management
  • Incentive Management on Legacy Oracle

Keywords

sso, single sign-on, commission report, login credentials, session-transfer validation, user-agent, ip address, saml response, session invalidation, network location, browser, sap security logs
, KBA , CEC-SAL-COM , Incentive Management , Problem

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