Symptom
- A technical error occurs while submitting a form.
- Error message: "A technical error occurred."
Environment
SAP Marketing Cloud Edition
Reproducing the Issue
- Navigate to the form embedded in your external website.
- Fill and attempt to submit the form.
- Observe the error message: "A technical error occurred."
Cause
The SAP backend is not sending the required CORS headers to allow requests from the production domain.
Resolution
- URL settings for the SAP Cloud Integration Service may not be configured correctly.
- To resolve this, you will need to adjust the settings in accordance with our documentation for externally hosted Landing Pages.
- For detailed guidance on how to align the settings properly, please refer to the documentation available on the SAP Help Portal:
SAP Marketing Cloud Documentation.
See Also
- Refer to: Deploying the Form
- Refer to: Adjusting the JavaScript File
Keywords
form submission error, CORS headers, technical error, landing pages, forms, browser security restrictions , KBA , CEC-MKT-LPC , Content Studio: Landing Pages and Forms , CEC-MKT-MEM , Content Studio: E-Mails and other messages , CEC-MKT-BF , Basic Functions , Problem
Product
SAP S/4HANA Cloud Public Edition all versions
SAP Knowledge Base Article - Public