3708052 - E-verify tasks and case details missing in dashboard

• E-Verify tasks and E-Verify case details are missing in the onboarding dashboard.
• The issue occurs after completing the E-Verify process and performing a photo match.

SAP SF Onboarding

1. Navigate to the onboarding dashboard.
2. Search for the affected users.
3. Observe that E-Verify tasks and case details are missing.

Expected Behaviour

1. For rehire employees with an existing E-Verify case within the last three years, E-Verify is not expected to trigger, as the previous E-Verify record can still be reused.
2. In cases where the compliance process was cancelled and later restarted, the E-Verify case details are linked to the original onboarding process, which was cancelled. Due to a known limitation, the details of cancelled onboarding processes are not displayed in the user interface.
3. In such cases, you can retrieve the E-Verify case details directly from DHS by raising a ticket with support for assistance.
4. Alternatively, check the E-Verify case details within the system by navigating to Manage Data >> E-Verify Data and entering the user's ID.

• Refer to: https://me.sap.com/notes/0003377976 for guidance on E-Verify behavior for rehire employees.
• Refer to: https://me.sap.com/notes/3283740 for information on E-Verify not being triggered after the onboarding process is restarted.

e-verify tasks missing, e-verify case details missing, onboarding dashboard, compliance process cancelled, rehire employees, e-verify record reuse, manage data, e-verify data, photo match, e-verify case details, onboarding process , KBA , LOD-SF-OBX-EVF , Everify , Problem