SAP Knowledge Base Article - Public

3708092 - Hiring Manager and Candidate Names Missing from Dashboard - Onboarding

Symptom

Hiring Manager and Candidate names are not appearing in the dashboard.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as user.
  2. Navigate to the dashboard.
  3. Observe that the Hiring manager and candidate names are not visible.

Cause

The issue is caused by a permissions and target population configuration.

Resolution

Current user does not have all the required permissions.

  1. Employee Data -> View edit permission for First Name, Last Name, Status, Location, Job Classification fields.
  2. General User Permission -> Company Info Access and User Search permissions.
  3. External user as target population for the admin.
  4. Employee Central API-> Enable below settings:
    Employee Central Foundation Soap API
    Employee Central HRIS SOAP API
    Employee Central Foundation OData API (read-only)
    Employee Central Foundation OData API (editable)
  5. Remove Employee Export
  6. Remove the "Admin access to MDF OData API" Under Metadata Framework.

NOTE: Create a separate role with only User Search and Company Info Access permissions, and setting the target population to include the relevant managers, should be enough for Hiring Manager name to be visible in dashboard.

      7. Finally perform below 2 refreshes:

  • RBP Refresh from Provisioning under Company settings
  • OData Metadata Refresh from application.

See Also

2945552 - Hiring Manager issue permission for dashboard and MPH - Onboarding

Keywords

candidate name not visible, hiring manager name not visible, dashboard issue, sap successfactors onboarding, permission issue, target population issue, employee export permission, manager details access, user search permission, company info access, onboarding, obx , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions