SAP Knowledge Base Article - Public

3708115 - Cannot send statement email notification

Symptom

Employee cannot receive the personal statement email notification with error message "The following employees have not received their notifications".

Environment

SAP SuccessFactors Compensation

Reproducing the Issue

  1. Go to Compensation Home.
  2. Select one compensation template.
  3. Go to Manage Notification.
  4. Send notification through email for employee.

Cause

The issue is caused by employees not having the required permissions to view their own statement.

Resolution

Add permissions for employees to view their own personal compensation statements. The specific permission path is: Employee Data -> Employee Profile -> user.personalCompensationStatement (View).

Keywords

statement notification, personal statement, email notification, send notification, email, notification, statement permission, cannot send email, cannot receive email, notification block, email block, compensation, compensation statement , KBA , LOD-SF-CMP-EML , Emails, Notifications & Alerts , Problem

Product

SAP SuccessFactors Compensation all versions