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3708354 - SAP desktop agent connection lost due to network issue

Symptom

  • The SAP Desktop Agent is in offline status due to a lost connection with the cloud tenant.
  • From technical traces below log entry message is seen -
    "Error in notifyShutdown","data":"Error: It seems like you want to send a message but the websocket is closed (ws == null). \You should verify that you really opened the websocket before. ws: null "


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Environment

SAP Build Process Automation

Product

SAP Build Process Automation all versions

Keywords

sap desktop agent, connection lost, offline status, network issue, cloud tenant, websocketChoice, wsProxy, config.json, agent crash, sap intelligent robotic process automation, irpa , KBA , CA-ML-IPA , IPA , Problem

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