3708853 - Error message "Failed to connect to SAP Data-Custondian KMS. Try again" would appear when enabling the BYOK for this SAC on HANA Cloud

• Error message "Failed to connect to SAP Data-Custondian KMS. Try again" would appear when enabling the BYOK for this SAC on HANA Cloud

• SAP Analytics Cloud 2025.21.11

1. Log onto the customer's SAC system
2. Navigate to System-> Administration-> External System
3. In the Bring Your Own Key (BYOK) section, choose Connect to KMS
   => Observe the error message "Failed to connect to SAP Data-Custondian KMS. Try again" would appear

The issue is caused by a defect in the product.

This issue has been addressed in version 2026.21.13.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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