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3708894 - Error "Windows DLL failed to load" during installation on Windows Server 2025 - SySAM

Symptom

Error is returned when installing SySAM 2.5 on a Windows Server 2025 machine:

   Flexeraaxf$aaa: Windows DLL failed to load
      at Flexeraaxf.af(Unknown Source)
      at Flexeraaxf.aa(Unknown Source)
      at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
      at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
      at com.zerog.ia.installer.Main.main(Unknown Source)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      at java.lang.reflect.Method.invoke(Method.java:498)
      at com.zerog.lax.LAX.launch(Unknown Source)
      at com.zerog.lax.LAX.main(Unknown Source)


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Environment

  • Sybase Software Asset Management (SySAM) 2.5.0
  • Microsoft Windows Server 2025

Product

SAP PowerDesigner all versions ; Sybase Software Asset Management all versions

Keywords

sysam, powerdesigner, license, licence, server, error, jvm.dll, dll, library, installation, flexera, flexnet, java , KBA , BC-SYB-SAM , Sybase Software Asset Management , BC-SYB-PD , PowerDesigner , Problem

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