SAP Knowledge Base Article - Public

3708977 - When Selecting Multiple Documents the Pro Forma Invoice is Only Generated for one Document

Symptom

When selecting multiple Documents for example multiple Sales Orders or multiple Service Orders and then click on the Pro Forma Invoice button, the system only generates the Pro Forma Invoice for one document.

Environment

SAP Business ByDesign

Reproducing the Issue

This issue occurs for Sales Orders and Service Orders. We will use the example of a Service Order. 

  1. Go to the Service Orders work center. 
  2. Select the Service Order Processing view. 
  3. Select Service Order ABC and EFG. (ABC and EFG represent the ID of the service document.)
  4. Click on the button Pro Forma Invoice.
  5. The Pro Forma Invoice is only generated for Service Order ABC.

Cause

The functionality to create a Pro Forma Invoice is not supported for multiple documents. You can only create a Pro Forma Invoice for one document.

Resolution

This is the expected system behavior.

Keywords

proforma invoice, service order, invoice generation, selected documents, single service order, customer invoicing, system behavior, troubleshooting, issue investigation, invoice creation, service order processing, Proforma, Pro Forma, Invoice, Sales Order, Service Order, Pro-Forma, multiple   , KBA , SRD-CRM-INV , Customer Invoicing , AP-SVO-SO , Service Order , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign all versions