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SAP Knowledge Base Article - PreviewSymptom
- Users are unable to search for cases using text from the case description field.
- The functionality to perform keyword searches within the case description appears unavailable by default.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
case description, keyword search, searchable field, sap service cloud version 2, extensibility settings, field query properties, enable search, case management, description field, sap cloud , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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