3709056 - Extension Fields are not populating via Process Extension Scenario

• Customer-specific field information maintained at the Customer master level does not populate automatically in downstream transactional documents (Quotation and Sales Order) during creation.
• The issue persists despite attempts to resolve it by creating additional extension scenarios.
• No error messages are displayed in the UI or application logs.

• SAP Business ByDesign
• SAP Cloud Applications Studio
• SAP Cloud for Customer

1. Maintain custom extension fields in the Customer master data.
2. Create a new Quotation using the same Customer.
3. Observe that the custom extension fields on the Quotation remain empty.
4. Repeat the same steps for Sales Order creation.

Two conflicting extension flows were defined: "Business Partner - General Information --> Sales Quote - General Information" and "Account - Sales Data to Sales Document - General Information." This causes the issue since Customer.Common has the data but Customer.SalesArrangement does not.

1. Provide the same value for Customer-specific fields or revisit and recreate these fields to remove the conflict.
2. Test the solution to confirm proper functionality.

custom extension fields, quotation, sales order, insurer, insurer name, customer master data, extension scenario, conflicting flows, data inconsistency, transactional documents, SDK component, PDI , KBA , AP-RC-BDS-EXT , ByDesign Studio Extensibility , Problem

SAP Business ByDesign all versions ; SAP Cloud Applications Studio all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions