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3709117 - Schedules failing with error in event viewer - c3_cdbcl.dll

Symptom

  • Upgrade SAP Business objects.
  • All schedules are failing
  • In event viewer logs: 

    Error Details:
    Faulting application name: WIReportServer.exe, version: 14.3.4.5434, time stamp: 0x68a9f9a4
    Faulting module name: c3_cdbcl.dll, version: 14.3.4.5434, time stamp: 0x68a9ed45
    Exception code: 0xc0000005
    Fault offset: 0x000000000004a7b9
    Faulting process id: 0x5430
    Faulting application start time: 0x01dc3a0b4ebe3216
    Faulting application path: E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\WIReportServer.exe
    Faulting module path: E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\c3_cdbcl.dll
    Report Id: 71ff5f37-868d-4441-a992-3081a2d21362
    Faulting package full name: 
    Faulting package-relative application ID:


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2 / 4.3 / BI 2025
  • All Supported OS

Keywords

c3_cdbcl.dll, faulting module, 0xc0000005 , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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