Symptom
- Period End Processing job could not process time accounts as the follow-up account is already closed.
- In the log file, an error is shown as expected but no error message that points to the closed account.
Environment
- Product: SAP SuccessFactors Employee Central
- Calendar Jobs
Reproducing the Issue
- PEP for time account type which started in simulation mode for Dec 31, 2022.
- If follow up account is not closed, there is a well defined error message.
- After closing the follow-up account, I got an error state without text:
- "TAT","co20140702","co20140702","AccountTester Joe","fe6ebcf7098c47a983fabe9baf0b76d7","2022-01-01","2022-12-31","No","","","","","ERROR","","Yes" without indicating what is the error.
Cause
Closed follow-up time account causes an error during the PEP job execution.
Resolution
We have enhanced the system behavior that once system detects a closed follow up account, after running PEP, error states: Follow-up account is closed.
See Also
- 2262369 - Troubleshooting Period-End Processing (PEP) Failures
- 2262410 - TIME OFF PEP: ERROR: You cant close the account because it contains employee times with status Pending.
- 3622006 - Period-end Processing Not Closing Time Accounts in Sequence
- 2607171 - Empty rule execution logs for PEP and accrual jobs
Keywords
pep job, time off calendar, time account, empty error log, period-end processing, account not closing, business rule execution, follow-up time account, closed time account, pep rule adjustment, time account booking period, time account validity period. PTCH-49033,TIM-54051 , KBA , LOD-SF-EC-TIM-CAL , Calendar Jobs , How To
Product
SAP SuccessFactors Employee Central all versions
SAP Knowledge Base Article - Public