3709282 - How to identify the process or candidate for an empty to-do task

• There is a To Do alert indicates one task is overdue for "Complete E-Verify" or "Employment profile selection".
• Upon clicking the alert, the pop-up displays no task or empty.

SAP SuccessFactors Onboarding

It could caused by the Job requisition is moved to Hired status. Or the candidate is inactive.

1. Go to BPE: manage user task, and filter with Participant User=the user id of the impacted user who has the empty to-do task.
2. First column is for task id, and third column is for Process instance id.
3. Go to BPE: monitor process, and filter with Process instance id.
4. Select the record, you will find userId of the candidate.
5. To remove the to-do task, please follow the KBA: How to remove Business Process To-Do? [Onboarding]. Task id can be found from step 2.

KBA How to remove Business Process To-Do? [Onboarding]

 overdue task, no tasks visible, remove to-do task,  , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem