SAP Knowledge Base Article - Public

3709590 - Workflow not triaging for supplier down payment requests

Symptom

In the "Manage Workflows - Supplier Down Payment Requests" app an approval workflow is configured. 
However, when a down payment request is submitted in the "Verify Supplier Down Payment Requests" app, the request is created automatically and bypasses the configured workflow.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP S/4HANA Cloud Public Edition

Cause

In app "Manage Workflows - Supplier Down Payment Requests", set the conditions as follows in a step.
"Only start the step if all of the following preconditions are met:
Contains Profit Center   1001
Contains Profit Center   2001
Contains Profit Center   3001"

Therefore it requires the Profit Center to simultaneously include three specific values. Down payment requests that do not meet this condition are not triaged to the corresponding approver.

Resolution

  1. Open the app "Manage Workflows - Supplier Down Payment Requests".
  2. Review the 'Step Conditions' set in the step.
  3. If the intention is to set an arbitrary field (for example, Profit Center) to any one of several values, the "Create Alternative Preconditions" button can be used to configure the required conditions.
    Create Alternative Preconditions.png

Keywords

Manage Workflows, Supplier Down Payment Requests, Verify Supplier Down Payment Requests, Step Conditions, Create Alternative Preconditions , KBA , FI-FIO-AP-TRA-2CL , Transaction Apps: Public Cloud , Problem

Product

SAP S/4HANA Cloud Public Edition all versions