SAP Knowledge Base Article - Preview

3709687 - Not All Categories Are Displayed In the Category Dropdown During Case Creation

Symptom

While creating a Case, the Category dropdown displays only 30 entries, even though more categories are configured in the system.


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Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Case, Category, Dropdown, Display Limit, Selection List , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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