3709710 - Outbound Emails Not Visible in Case Timeline or Outbound Email Monitor

• Customer is not using SAP's Default SMTP but rather their own MTA Provider
• As a workaround, the customer resends the email via API call - KBA 3543859 - Email API not sending emails out of SAP Sales Cloud V2 
• Customers observe the following behavior:
  • Outbound email show Transmission Status = Failed but no actual error message the Outbound Email Monitoring. The email is not delivered to the end recipient. Or
  • Email shows as Sent, but timeline is not updated and recipient does not receive the email

• SAP Service Cloud V2
• SAP Sales Cloud Version 2

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