3709800 - Real user monitoring displays CB<##########> for some sources while displaying true user id/email for other sources or different yet depending on logged on users - Cloud ALM

• Seeing different Username values based on different logged on users
• SAP Workzone is showing real user id/email while SAP BTP, ABAP environment and SAP S/4HANA Cloud Public shows CB/CC user -> Why?
• What controls the Username contents in Cloud ALM's Real User Monitoring?
• When checking execution detail, it displays an internal ABAP cloud user not the real user -> expecting to see the real user id

SAP CLOUD ALM

CALM, RUM , KBA , SV-CLM-OP-RUM , Real User Monitoring , Problem