3710090 - Document credit decision not created and sales orders are blocked in credit management

• Document Credit Decisions (DCD) was not created for sales orders, resulting in the orders being blocked and unable to be released.
• The orders were blocked due to the 'OverallCredStat = Not Approved' status.

SAP S/4HANA Cloud Public Edition

1. Create sales orders with credit management enabled.
2. Ensure the 'OverallCredStat = Not Approved' status is applied to the orders.
3. Run the scheduled job 'Check Credit on SD Documents' (SAP_SD_CHECKCREDIT).
4. Attempt to release the blocked sales orders.
5. Run 'Consistency Checks' (SAP_FIN_UKM_CONSISTENCY_CHECK) and 'Reprocess Workflow Events'.

After credit segment assignments are changed, the system does not update the credit exposure in existing open documents.

To resolve this issue, follow the below steps.

1. Log into the SAP system using a user account that has the 'CREDIT_CONTROLLER' role or equivalent permissions.
2. Once logged in, access the Rebuild Credit Management Data app (F4234) to perform the necessary data rebuilds or updates.
3. Within the app, schedule the job 'credit segment assignment in SD Documents Job'. To ensure minimal disruption to daily business operations, it is recommended to schedule this job during non-peak hours, such as 2:00 AM local time.  

• Refer to: 3365325 - DCD is not created.
• Refer to: Streamlining Credit Management with SAP Job Templates.

document credit decision, DCD, blocked sales orders, OverallCredStat, SAP_SD_CHECKCREDIT, SAP_FIN_UKM_CONSISTENCY_CHECK, credit management, public cloud, sales order release, credit check, credit segment assignment. , KBA , SD-BF-CM-2CL , Credit Management (Public Cloud) , Problem