SAP Knowledge Base Article - Public

3710188 - Name of the ProductHierarchy is shown as ID of Product Hierarchy in SAP SSCv2

Symptom

- The Product Hierarchy replication from SAP S4 HANA to SAP SSCv2 displays the Product Group ID instead of the Name of the Product Group

Environment

  • SAP Sales Cloud integration with S/4HANA.
  • SAP Service Cloud Version 2 integration with S/4HANA.

Reproducing the Issue

  1. Navigate to System Settings
  2. Product Group in SAP SSCv2. 
  3. Observe that the Name of the Product Group is displayed as Product Group ID instead of the Name.

Cause

The names are "Language sensitive", so they will be available on the language that was replicate, as check the example below:

In SSCv2,

  1. Go to "Settings".
  2. Go to "All Settings" tab.
  3. Under Integration tab, go to "Message Monitoring".
  4. Search for the message ID:XXXXX
  5. Check the payload.

  "names": [
        {
            "language": "FR",
            "content": "TEST SAP"
        }
    ],

In that case the name "TEST SAP" with be only available in French ("language": "FR",). If you login using the language French, the name will be right.

Resolution

The names are "Language sensitive", so they will be available on the language that was replicate. If you want to it be available in more than one language you must replicate it in the necessary languages.

Keywords

ProductHierarchy, Product Group Name, Product Group ID, Replicate Product Hierarchy from SAP S4HANA, , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions