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SAP Knowledge Base Article - PreviewSymptom
When creating or using a lead filter that includes multiple territories (for example Territory A, Territory B, and Territory C), the result list does not display the expected total number of leads.
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Environment
- SAP Sales Cloud and SAP Service Cloud Version 2
- SAP Sales Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
Lead filter, Territory filter, Include Sub-Territories, Territory hierarchy, Parent territory, Sub-territory, Lead count mismatch, Incorrect lead count, , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-TER , Territory for SAP Sales/Service Cloud , How To
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