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SAP Knowledge Base Article - PreviewSymptom
An error occurs when attempting to create a personalization rule in SAP Emarsys. The system fails to save the rule after inserting the products and displays an error message.
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Environment
SAP Emarsys
Product
SAP Emarsys all versions
Keywords
personalization rule error, item_id field not supported, SAP Emarsys, error creating rule, rule saving issue, ean, custom field workaround, product personalization, error message, field not supported, engagement cloud , KBA , CEC-EMA-PER , Personalization , Problem
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