3710346 - I received my username from the Forgot Username function, but when I enter it to reset my password the account cannot be found

• I got an email with my username from the automated assistant, but when I enter it in the assistant to reset my password I receive the message: I couldn't find an account associated to that username. Check your entry for accuracy and try again or choose Forgot username. You have up to 4 attempts to retry your username. 
• I know my username is correct, but when I try to reset my password it says there is no account associated to it
• I retrieved my username but cannot reset my password because my account can't be found

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