SAP Knowledge Base Article - Preview

3710352 - "Failed to update interaction. Please contact the administrator." and "Sales organisation not found" in Agent Desktop

Symptom

  • Error occurs when saving customer notes in Agent Desktop during a call.
  • Messages shown:
    • "Failed to update Interaction. Please contact the administrator."
    • "Sales organisation not found"


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Environment

  • Agent Console Add-on (Agent Desktop SBS)
  • SAP Cloud for Customer
  • SAP Service Cloud V1

Product

SAP Cloud for Customer core applications all versions

Keywords

agent desktop, failed to update interaction, sales organisation not found, customer notes, error messages, CTI, smart agent, synchronization issue, CNS persistence layer, guardrail threshold, initial load, child organizational units, employee assignment, CTI call, Failed to create interaction, Patch, CNS, Sales organisation not found, agent desktop error, failed to update interaction, org unit sync, guardrail limit, 10k employee limit, customer notes, Smart Agent, CTI  , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , CEC-CRM-ORG , Organizational Unit for SAP Sales/Service Cloud , Problem

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