SAP Knowledge Base Article - Public

3710547 - Offer letter becomes blank when saved as draft - SAP SuccessFactors Recruiting Management

Symptom

  • When the recruiter opens the offer letter, it appears blank.
  • The issue occurs intermittently.
  • The issue started after the 1H 2025 release.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Prepare an offer letter in the Recruiting module.
  2. Save the offer letter as a draft.
  3. Open the offer letter as a recruiter.
  4. Observe that the offer letter appears blank.

Resolution

  1. A code correction has been implemented to resolve the issue.
  2. The fix will be released on 13th April 2026 for Preview and on 15th May 2026 for Production.
  3. After the release, test the functionality and verify if the issue persists.

See Also

Keywords

offer letter, blank offer letter, sap successfactors recruiting, recruiting management, job offer, intermittent issue, 1H 2025 release, formatting issue, offer letter draft, sap support , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions