Symptom
Docusign envelope is sending the email to all recipients at once instead of routing sequentially.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate the onboarding process involving Docusign e-signature.
- Observe that the envelope is sent simultaneously to all recipients for signature instead of following the sequential workflow.
Resolution
In the current system version, this behavior is expected. Signatures are triggered in parallel for all assigned users.
We suggest to create a enhancement request for this feature so the possibility can be evaluated by the Produce Management team.
See Also
Keywords
DocuSign, envelope, simultaneous, email, signing, order, sequential, onboarding, e-signature, , KBA , LOD-SF-OBX-DSN , Docusign Integration , How To
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public