SAP Knowledge Base Article - Public

3710802 - It is not possible to set up DocuSign email sequence for Onboarding documents - Onboarding

Symptom

Docusign envelope is sending the email to all recipients at once instead of routing sequentially.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate the onboarding process involving Docusign e-signature.
  2. Observe that the envelope is sent simultaneously to all recipients for signature instead of following the sequential workflow.

Resolution

In the current system version, this behavior is expected. Signatures are triggered in parallel for all assigned users.

We suggest to create a enhancement request for this feature so the possibility can be evaluated by the Produce Management team.

See Also

2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me 

Keywords

DocuSign, envelope, simultaneous, email, signing, order, sequential, onboarding, e-signature,  , KBA , LOD-SF-OBX-DSN , Docusign Integration , How To

Product

SAP SuccessFactors Onboarding all versions