SAP Knowledge Base Article - Preview

3710888 - Incorrect Values Displayed In Routing Rule Conditions for "Visit" Object

Symptom

  • The issue involves defining a new routing rule for the Activity Plan.
  • The object being created is "Visit".
  • A new condition needs to be added using the "Document Type" field for filtering.
  • The values displayed are incorrect; instead of Visit Types, the list of Business objects is shown. 
  • The issue is specific to "Visit" routing rules, as other objects function correctly.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords


routing rule, visit object, document type, visit type, activity plan, filter condition, C4C, rule definition, Visit Routing, Visit configuration , KBA , LOD-CRM-ACT-ROT , Activity Routing , LOD-CRM-ACT-VST , Visit Planning , Problem

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